Michael Jones wins top awards for lettings
Our Lettings team have won the top award once again for Lettings at the annual Best Estate Agent Guide Awards.
Rated ‘Exceptional’, this acknowledges our Lettings offices as among the top 5% of estate agent branches in the country, providing ‘an outstanding level of service and care towards prospective clients’.
“We’re delighted that our high level of service has been recognised, not just at one of our offices, but at multiple. We really have pulled out all the stops to give our customers the best experience and we hope they feel the same – we wouldn’t be here without them, afterall.”
To reach their conclusion, Best Estate Agent Guide follow an in-depth analysis of our performance data and a rigorous mystery shopping review process – reported to be the most comprehensive process in the property industry. What’s more, this data is gathered from independent sources, making it fair and unbiased.
Now, this award is obviously important to us as a business – but what does it mean to you?
Let’s look at the review criteria to see how it affects you as our customer...
Why our award matters to you
Business areas reviewed:
1. The quality of our property marketing on Rightmove
As the largest property portal, Rightmove gathers lots of data on how well we’re able to market the properties entrusted to us. That means the depth of information we provide – including accurate property descriptions, quality photography, video, and 360° tours – and our expertise in the positioning of price in the market make a big difference to you as a landlord or tenant.
In short: We’re marketing your properties – and we’re among the best in the country at it.
2. How long it takes us to let a property
Rightmove independently assesses this too. Analysts review how quickly the properties we list have been successfully let out over the last six months. This means that from the moment your rental property appears on Rightmove to the moment it’s marked as ‘LET’, is faster than 95% of all 25,000+ estate agent branches around the UK.
In short: Time is money – and we can find the right tenants quicker than most.
3. Our customer experience over the phone and by email
Quick results and great marketing count for little if the customer experience is poor. Fortunately, according to mystery shops undertaken by Property Academy – where they secretly tested our team by posing as potential customers via email and phone – our customer experience is exceptional. We were tested on our expertise, manner, approachability, and professionalism – and we’re proud to say our Lettings teams passed with flying colours.
In short: We offer a customer experience that we’re incredibly proud of.
4. Market share
As the largest independent agent in the area, our market share is strong. This means we’re capable of reaching thousands of potential tenants and we manage more lettings properties than most other agents around the area. This leads to faster lets and happier tenants and landlords because our broad pool of contacts helps us match the right property with the right property seekers.
In short: Our market share means we have more property choice and greater reach.
We’re really proud of our lettings team and all they’ve achieved over this last year and thrilled that we can help you too. Awards like this help to acknowledge our hard work and dedication to our customers – particularly welcome in the year of our 30th anniversary!
If you would like to discuss letting your property, adding to your portfolio, or finding a home to rent, please contact our team on 01903 213 111.