As a landlord in Sussex, embarking on the journey of renting out your property brings many rewards. However, it's also a responsibility, particularly during the tenant's move-in process. Setting the right tone during this phase can foster a positive and enduring landlord-tenant relationship.

Let's walk through the essential steps that Sussex landlords should take to ensure a seamless and welcoming move-in experience for their tenants.

Preparing the Property

Before your tenants move in, ensuring the property is clean, well-maintained, and fully equipped is essential. This includes:

  • Thorough cleaning of the property, including carpets, windows, and appliances
  • Promptly addressing any repairs or maintenance issues
  • Verifying that all utilities (electricity, gas, water) are operational
  • Installing legally required safety measures like smoke and carbon monoxide detectors
  • Providing clear instructions on operating appliances and heating systems
  • Changing locks for security and supplying spare keys to the tenant
  • Removing personal items and hazardous materials from the property

Documentation and Legalities

Landlords need to provide a set of documents to ensure transparency and legal compliance:

  • A comprehensive tenancy agreement detailing rent, payment schedule, deposit terms, and crucial clauses that both parties agree upon
  • A valid Energy Performance Certificate (EPC) to inform tenants about the property's energy efficiency
  • A Gas Safety Certificate for properties with gas appliances, to be renewed annually
  • The government's "How to Rent" guide that outlines rights and responsibilities for both landlords and tenants
  • Prescribed information about the chosen Tenancy Deposit Protection (TDP) scheme and how deposits will be managed

Inventory and Condition Report

Conducting a thorough inventory and condition report before the tenant moves in is crucial. This report accurately documents the property's condition, including any existing damage or wear and tear. Both parties should sign and date the report for acknowledgment.

Collecting the First Month's Rent and Deposit

Collect the agreed first month's rent and security deposit as specified in the tenancy agreement and provide receipts. Adhere to the tenancy deposit rules for protection within a government-approved scheme.

Tenant Orientation

On the move-in day, take the opportunity to guide the tenant through the property:

  • Demonstrate how to use appliances, heating, and cooling systems
  • Explain specific maintenance or care instructions
  • Show how to secure windows and doors if necessary
  • Discuss waste disposal and recycling guidelines
  • Inform about utility meter locations and readings

Contact Information

Ensure the tenant has your contact details or those of your property management company for emergencies or maintenance requests.

Reporting and Maintenance

Establish transparent channels for reporting maintenance issues and commit to timely resolutions upon notification.

Privacy and Notice

Respect the tenant's privacy rights by giving proper notice for entry when required by law.

Rent Collection

Clearly communicate the rent collection process, payment method, due dates, and any associated fees. Consider automated payment options for convenience.

Regular Check-Ins

Regularly check in with the tenant to ensure their comfort and property maintenance, fostering a positive relationship.

Tenant Welcome Pack

Create a welcome pack with essential property information, local area insights, emergency contacts, and nearby amenities to help the tenant settle in comfortably.


Maintain open and respectful communication with the tenant, addressing concerns promptly and ensuring a comfortable communication environment.

Compliance with Regulations

Stay updated on rental market regulations and ensure property compliance with safety standards and legal requirements.

Building a Positive Relationship

A harmonious landlord-tenant relationship is based on trust, communication, and mutual respect. Timely issue resolution and property upkeep contribute to a positive tenancy.


Approach the move-in process professionally, respecting the tenant's time, privacy, and rights. Clear documentation ensures a smooth transition into the property.


The move-in process significantly impacts rental management. By preparing the property, providing necessary documentation, maintaining open communication, Sussex landlords can establish a welcoming environment for themselves and their tenants. This not only shapes the tenancy but also sets the foundation for a successful and rewarding landlord-tenant relationship.